Refund Policy

We want you to be happy with your purchase. This policy applies to Translator character packs (personal and server packs).

Unused packs: full refund within 14 days

If you have not used any characters from a pack, you can ask for a full refund within 14 days of purchase.

Used packs

Once you start using a pack, it is no longer eligible for a refund, except in these cases:

• you were charged twice or charged by mistake;
• a technical problem on our side stopped you from using the pack and we could not fix it; or
• we permanently stop the paid Service, or suspend your access for a reason other than misuse of the Service. In that case we refund the unused part of the pack.

How to ask for a refund

Email support@montezproductions.lt with:

• the email address you used at checkout;
• your Discord user ID (or the server ID for a server pack); and
• the date of purchase or the Stripe receipt number.

We reply within 5 business days. Approved refunds go back to the original payment method through Stripe. Your bank may take 5–10 business days to show it. When a pack is refunded, its remaining characters are removed.

Your legal rights

Packs are digital content delivered immediately, so the 14-day withdrawal right under EU consumer law ends once you start using the pack (see section 6 of our Terms of Service). This policy does not limit any other rights you have under the law.

Chargebacks

If something is wrong, please contact us before you open a dispute with your bank. We can usually solve it faster.